Palau Central Inc. is a hospitality group committed to delivering exceptional service and authentic island experiences across its properties in Palau.

Our portfolio includes:

• Palau Central Hotel – a boutique hotel in Downtown Koror
• The Canoe House Restaurant – a vibrant, casual dining destination with local and international fare
• Elilai Seaside Dining – Palau’s premier fine dining experience
• Palau Central Spa & Gift Shop
• Palau Carolines Resort – offering Palau’s only luxury tented accommodations with panoramic ocean views

• Guest Services: Greet and welcome guests as they arrive, providing a friendly and professional first impression. Assist with check-ins and check-outs, ensuring a smooth process for guests.
• Reservations Management: Handle reservations, including making, modifying, and confirming bookings. Ensure that all guest information is accurately recorded.
• Communication: Answer phone calls, respond to inquiries, and provide information about the establishment's services, amenities, and local attractions.
• Administrative Duties: Maintain the front desk area, ensuring it is organized and stocked with necessary supplies. Process payments, manage billing inquiries, and maintain accurate financial records.
• Problem Resolution: Address and resolve guest complaints or issues promptly, escalating them to management when necessary.
• Department Coordination: Communicate tasks and concerns with the resort’s other departments. Coordinate orders with Inventory and report incidents to Management. Ensure each employee is well informed of workloads from previous or upcoming days.

• Education: A high school diploma or equivalent.
• Customer Service Skills: Strong interpersonal and communication skill
• Technical Proficiency: Familiarity with office software, reservation systems, and multi-line phone systems is required. Knowledge in basic billing/invoicing and cash management
• Organizational Skills: Ability to multitask and manage time effectively while handling various responsibilities
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• Willingness to complete and assist in other operational/departmental tasks
• Willingness to work flexible shifts
• Licensed driver (optional)